Refund policy

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please review our return policy below:

1. Perfume Returns
   Due to the nature of our fragrance products, perfumes cannot be returned if they have been opened or used, unless there is a serious defect or issue with the product (e.g., damaged upon delivery, faulty packaging, etc.). In such cases, please contact us within 7 days of receiving your order to resolve the issue.

2. Other Item Returns
   For other products, returns are accepted only if there is a valid reason for the return, such as:

   • The item was damaged or defective upon arrival.
   • The product received does not match the description or order placed.
   • There are other extenuating circumstances that warrant a return.

   To initiate a return, please contact us within 14 days of receiving your order, providing details of the issue and any supporting evidence (e.g., photos).

3. Conditions for Return

   • Items must be in unused, original condition with all packaging intact (except for defective products).
   • Return shipping costs may apply unless the product is defective or the wrong item was sent.

4. Non-Returnable Items

   • Any item without a valid reason for return or beyond the specified return window.

We reserve the right to assess the condition of the returned product before processing any refunds or exchanges.

If you have any questions, please feel free to contact our customer service team.