Shipping policy

ZAD Perfumes - Shipping Policy

At ZAD, we strive to provide fast and reliable shipping for all of our customers. Please review the details of our shipping policy below:

1. Shipping Locations

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

2. Processing Time

Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).
You will receive an email confirmation with tracking information once your order has been shipped.

3. Shipping Methods & Costs

We offer several shipping options to meet your needs, including:

Standard Shipping (3-7 business days)
Expedited Shipping (2-3 business days)
Express Shipping (1-2 business days)

Shipping fees are calculated at checkout based on the weight, size, and destination of your order. Delivery times may vary depending on the shipping method selected and your location.

4. Free Shipping

Free shipping is available only during promotional periods when explicitly offered as part of a special deal or sale. If there is no ongoing promotion, standard shipping rates will apply.

To qualify for free shipping during promotional periods, your order must meet the specific requirements outlined in the promotion, such as a minimum purchase amount or a particular product category.

5. Order Tracking

Once your order is shipped, we will send you a tracking number via email, allowing you to track your shipment online. Please allow 24 hours for tracking updates to appear.

6. Shipping Delays

While we aim to ensure timely delivery, please note that shipping times may be affected by unforeseen events such as weather conditions, carrier delays, or holidays. ZAD is not responsible for delays caused by the shipping carrier.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact our customer service team at support@zadperfumes.com with your order number and tracking details. We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Incorrect Shipping Address

Please ensure that your shipping address is correct when placing an order. ZAD is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you realize there is an error in your address after placing your order, contact us immediately, and we will do our best to update it before shipping.